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Front Office Operations and Management

Front Office Operations and Management

  • 定價:2120
  • 優惠價:952014

分期價:(除不盡餘數於第一期收取) 分期說明

3期0利率每期671  
  • 運送方式:
  • 臺灣與離島
  • 海外
  • 可配送點:台灣、蘭嶼、綠島、澎湖、金門、馬祖
  • 可取貨點:台灣、蘭嶼、綠島、澎湖、金門、馬祖
  • 台北、新北、基隆宅配快速到貨(除外地區)
載入中...
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內容簡介

  If you need to know about the nature and operation of hotels as they exist today, this new book is for you. You will learn about the inner workings of a hotel, preparing readers for what to expect in the current and future hotel market. The primary focus is the front office, housekeeping, reservations and night audit departments. Other departments are discussed to provide and understanding of how these departments relate to the front office and how they operate to enhance the guest experience. An introduction of basic analyses, techniques and trends both in policy and technology are reviewed as they relate to management and the guest. The book gives newer managers, meeting planners, and others a "real world" understanding of the hotel industry balancing its past, present and future. New technologies such as the Property Management System have dramatically changed hotel operations; therefore, extensive time has been devoted to covering this technology. Additional chapters feature analysis of the physical makeup of hotels, yield management, and operational techniques. Performance measurements and analysis of what makes a truly successful hotel are discussed in detail. Finally, because hotel management is and will always be about people, chapters are devoted to both the hotel guest and hotel employee. The arrival chronology is discussed from arrival to departure.
 

目錄

Chapter 1: Hotels- Past and Present.
Chapter 2: Hotel Classifications.
Chapter 3: The Hotel Guest.
Chapter 4: The Guest Room.
Chapter 5: Hotel Organization.
Chapter 6: Front Office Overview.
Chapter 7: Room Rate Structure.
Chapter 8: The Property Management System.
Chapter 9: Guest Accounting.
Chapter 10: Night Audit.
Chapter 11: Housekeeping.
Chapter 12: Reservations and Forecasting.
Chapter 13: Measuring Hotel Performance.
Chapter 14: Guest Service.
 

詳細資料

  • ISBN:9780766823433
  • 叢書系列:餐旅
  • 規格:精裝 / 普通級 / 單色印刷 / 初版
  • 出版地:台灣

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